Information Technology KPIs

  • Uptime % for Business Critical Systems

    Minutes Business Critical Systems Up / Minutes Business Critical Systems Required to be Up
    Target: 100%
  • Average Time to Resolve IT Issues

    (Incident Resolution Times – Incident Notification Times) / Number of Incidents
    Target: Dealership Target (Trending downwards)
  • IT Expense per Employee

    IT Expense / Number of Employees
    Target: Dealership Target
  • System Utilisation

    Server Capacity – RAM, Hard Drive etc
    Target: Less than 75%
  • Network Bandwidth per User

    Network Bandwidth / Number of Users
    Target: Dealership Target (Ensure Speed meets User Requirements)


Information Technology ,IT

Dealership Coaching

Bridge the Gap between Planning and Performance  Ph: 0432 847 806