Information Technology KPIs
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Uptime % for Business Critical Systems
Minutes Business Critical Systems Up / Minutes Business Critical Systems Required to be Up
Target: 100%
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Average Time to Resolve IT Issues
(Incident Resolution Times – Incident Notification Times) / Number of Incidents
Target: Dealership Target (Trending downwards)
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IT Expense per Employee
IT Expense / Number of Employees
Target: Dealership Target
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System Utilisation
Server Capacity – RAM, Hard Drive etc
Target: Less than 75%
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Network Bandwidth per User
Network Bandwidth / Number of Users
Target: Dealership Target (Ensure Speed meets User Requirements)
